Shipping policy

Scndnvia Shipping & Returns Policy

At Scndnvia, we aim to provide you with an exceptional shopping experience and high-quality products. Below are the terms and conditions for shipping, returns, and related policies.

 

1. Shipping Status

1.1. Once an order is placed, it cannot be canceled, modified, or adjusted. Please ensure all order details, including items and your full name (first and last), are accurate at checkout to avoid postal delays.

1.2. During high-volume periods, such as sales or new collection launches, there may be delays in processing your order.

2. Delivery Time

2.1. Delivery times provided are estimates and cannot be guaranteed.

2.2. Scndnvia is not responsible for delays caused by the carrier or external factors.

2.3. If you are not home to receive your package, the carrier will determine if it is safe to leave. If deemed unsafe, a parcel card will be left with instructions for redelivery or pickup at your local post office.

3. Lost, Stolen, or Undeliverable Packages

3.1. Scndnvia is not liable for lost or stolen packages.

3.2. If the carrier confirms delivery with proof and you did not receive the package, you must file a claim with your local carrier.

3.3. We are not responsible for packages returned as undeliverable due to incorrect address details or absence at the delivery location.

4. Delivery Delays

4.1. High-volume sales periods or collection launches may cause delays in delivery. These delays are beyond the control of Scndnvia.

4.2. If you experience delays and wish to seek compensation, please contact the carrier directly. Scndnvia cannot provide compensation for shipping delays caused by external factors.

5. Taxes & Duties

5.1. International orders may be subject to taxes, customs duties, and additional fees imposed by the destination country unless paid at checkout.

5.2. Customers should familiarize themselves with their country’s customs policies before placing an order.

6. Customs Clearance & Fees

6.1. Customs authorities may require the declared value of your order on the package. Customs agents have the right to delay or deny delivery in rare cases.

6.2. If customs duties or taxes apply, they must be paid by the customer for the package to clear customs. Refusal to pay these charges will result in the package being returned to us, and you will be refunded the cost of the order minus any shipping fees incurred.

7. Important Notes

7.1. Scndnvia is not responsible for customers not being notified by their postal authority about customs duties or taxes.

7.2. If you refuse to pay the additional fees, your package will be sent back to us, and we will issue a refund in the form of store credit minus any shipping fees.

8. Contact Information

If you have any questions or need assistance with your order, please contact our customer support team at info@scndnvia.com.

9. Changes to the Shipping & Returns Policy

Scndnvia reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with Scndnvia, you acknowledge that you have read and agreed to this Shipping & Returns Policy.