PAYMENTS & SAFETY

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

SHIPPING & DELIVERY

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping for orders over $300.

Do you ship internationally?

We ship our pieces worldwide, bringing timeless elegance to every destination!

ORDER & PROCESSING

Can I cancel my order?

Once an order is placed, it cannot be changed, edited, or canceled, as fulfillment begins immediately. If there is an issue with your order, you may request a return if eligible under our return policy (excluding sale items).

What if I want an out of stock item?

We regularly update our page with new stock, or returned stock. You can sign up to your size on the chosen product and be notified when it becomes available.

Who pays for Customs, Duties and Taxes?

Scndnvia is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

RETURNS & REFUNDS

How do I return my order?

You can return your order up to 7 days after it has been delivered, if all tags are still attached. 

Please note, returns are not free - you pay for shipping back to us and a $5 handling fee will be deducted from your refund.

Please find all returns information here.

Can I return a sale item?

Please note that items bought on sale are not eligible for a return OR exchange.

Do I have to pay for shipping if I want to return an item?

Yes, you have to cover postage for a return. Scndnvia will cover shipping if the item is faulty, however, this is subject to our returns policy that you can find here.